Orders & Shipping
How long does it take for my order to ship?
Most orders ship within 48 hours. You'll receive a confirmation email with tracking once it's on the way.
Do you offer expedited or same-day shipping?
Yes, expedited options are available at checkout. While we don’t offer same-day shipping, we hustle to get your order out fast.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with tracking details so you can follow it all the way to your door.
Do you ship internationally?
We currently ship within the U.S. and Canada. We're exploring options to expand to other countries in the near future!.
What happens if my package gets lost or damaged during shipping?
Contact us right away at [email protected]. We’ll make it right with a replacement or refund.
Can I change or cancel my order after it's been placed?
If your order hasn’t shipped yet, we’ll do our best to modify or cancel it. Give us a call ASAP at (800)575-7310 to request changes.
Do you offer free shipping, and if so, what are the requirements?
Yes! All US orders over $75 and all Canada orders over $130 qualify for free standard shipping.
What is your shipping policy?
Our standard shipping time within the United States and Canada is two business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of ye
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout. While we do not offer same-day shipping, our team works diligently to process and ship your order as quickly as possible.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
What if my package gets lost or arrives damaged?
At RhinoUSA, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant detai
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Do you offer free shipping?
We offer fast and free shipping for orders over $75 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.